Ark Executive

FREQUENTLY ASKED QUESTIONS

Find Answers to Your Questions with Our Comprehensive FAQ.

Car Features and Amenities FAQs

Absolutely, all our vehicles feature state-of-the-art GPS navigation systems to guarantee efficient and timely travel.

Certainly. We offer child safety seats upon request. Please provide the age and weight of the child when booking to ensure we supply the correct seat.

Yes, many of our vehicles come with Wi-Fi. Please specify this requirement when booking, and we will ensure a Wi-Fi-enabled vehicle is provided.

Absolutely, all our vehicles are equipped with advanced climate control systems to ensure your comfort in any weather. 

For VIP clients requiring additional security, we offer vehicles with bulletproof glass and reinforced bodywork. Please request this feature when booking.

Absolutely, we have bilingual drivers available. Kindly mention your language preference during booking, and we’ll strive to fulfill your request. 

 
 

Certainly! Our vehicles come with auxiliary input and Bluetooth connectivity, enabling you to play music from your personal devices seamlessly. 

 
 

Our luxury vehicles vary in luggage capacity:

  • Rolls-Royce, Bentley, Mercedes-Benz S-class, BMW 7 series, and Range Rover: 2 large suitcases and 2-4 smaller bags.
  • Lexus: 1 large suitcase and 2 smaller bags.
  • Mercedes V-Class: 7 large suitcases and 4-5 smaller bags.
  • Luxury minibuses: 10 large suitcases and 16 smaller bags.

Yes, our vehicles are equipped with a standard radio and CD player. Additionally, some vehicles offer entertainment options such as DVD players and WiFi. Please inform us of your preferences when making your booking. 

 

Great! It’s always nice to offer that extra touch of hospitality. 

 

Excluding our classic collection, our vehicles are typically no more than 3 years old.

Our cars are smoke-free, although we can accommodate smoke breaks if requested. 

 
 

Yes, our vehicles are equipped with chargers compatible with Blackberries, iPhones, and various other smartphones. 

 

Eating inside the cars is not allowed, but we do provide complimentary water for your convenience. 

 
 

General and Reservation FAQs

Yes, you can make changes to your booking up to 24 hours before your scheduled journey. Please get in touch with us as soon as possible to make any necessary adjustments. 

 
 

We have a strict lost and found policy. If you leave something in one of our vehicles, please contact us immediately. We will make every effort to locate and return your item.

 

Yes, our services are available 24 hours a day, 7 days a week, including holidays.

We welcome and value your feedback. You can provide feedback via our website, google business profile, by email, or over the phone after your journey.

 

Yes, we offer full-day and multi-day bookings. Please contact us for a customized quote based on your specific requirements.

 

We accept various payment methods including major credit cards, bank transfers, Cash and for registered clients, invoicing is also available.

 

Yes, we provide tailored services for special events including weddings, corporate events, and other occasions. We can accommodate specific requests to make your event memorable.

 

Client privacy is of utmost importance to us. All our chauffeurs adhere to strict confidentiality agreements to ensure your privacy is maintained throughout your journey.

 

You can book over the phone at +442034883129 or make a secure online booking.

 

While we can accommodate bookings made 3 hours prior to the journey, we recommend booking as early as possible, especially during busy periods.

 

Certainly, your chauffeur has the option to notify you by call or SMS, or alternatively, they can wait with a name-board inside the vehicle or ring your doorbell. Please let us know your preference when you book.

 

Yes, we provide baby and child seats upon request at no extra cost. However, you will need to install these yourself as per legal requirements.

 

Yes, we offer business account setups. Billing can be arranged per trip or monthly. For further details, please get in touch with our office.

 

Vehicle and Price FAQs

No, there are no hidden fees. We communicate all potential charges, including parking and tolls, upfront. 

 
 

For long-distance trips, pricing is determined by the distance traveled and the type of vehicle chosen. We offer fixed rates for common destinations and can provide bespoke quotes for specific requirements. 

Yes, you can request a specific vehicle model, subject to availability. Please note that this may affect the price, depending on the model selected. 

Cancellations made within 24 hours of the booking time may incur a fee. Please refer to our cancellation policy for detailed information. 

 

Yes, we offer corporate accounts with special pricing and priority booking services. Please contact us for more information. 

 

Typically, there are no extra charges for additional passengers or luggage as long as they fit within the capacity of the booked vehicle. 

 
 

Extra stops can be arranged. Kindly notify us when booking. Additional charges may apply based on the distance and duration of the stops. 

 

We only apply additional charges on Christmas Day and New Year’s Day. 

 

Every vehicle is cleaned daily and undergoes regular comprehensive valeting. 

Safety is our top priority. Our vehicles undergo biannual MOTs and are serviced in accordance with the manufacturer’s guidelines for each specific model. Additionally, our chauffeurs conduct daily checks of oil, coolant levels, and tyre pressures. 

 
 

Yes, we do offer discounts for regular bookings and multiple car hires. Please reach out to our team for more details. 

 
 

You can find the pricing for each car by filling out our booking form on the website or by calling us directly

Yes, our rates already include any congestion charge fees. 

 
 

VAT is an additional charge, applied at the standard rate of 20%. 

 
 

Airport FAQs

Certainly! We monitor all flights closely, ensuring that your chauffeur is ready and waiting, even if your flight arrives earlier than expected.

After clearing customs, please keep an eye out for your chauffeur holding a sign with your name. If you’ve provided your mobile number, you’ll receive a text notification shortly before your flight lands. In case you can’t find your chauffeur, please contact us refer to the number in your booking confirmation. Do not leave the terminal until you’ve connected with your chauffeur. 

 
 

If there are changes to your flight details, please inform us promptly via phone or email, and we will make the necessary adjustments to your booking.

If your flight is significantly delayed, please contact us immediately via email or phone. We’ll stay in touch until we receive your updated flight details. 

 

We monitor flight timings and aim to arrive 30 minutes after your flight lands to reduce waiting time. If you experience additional delays, such as at Customs, waiting time will be charged at an hourly rate, divided into 15-minute segments, with the rate varying by vehicle type. 

 

We monitor flight times and adjust pickups accordingly. There is no charge for waiting due to flight delays. 

 

Yes, we provide services to all terminals. Please share your flight details and terminal information to ensure a seamless pickup. 

 
 

Yes, we can drop you off at your preferred entrance. However, due to airport regulations, we may not be able to drop you directly at the airline gate. 

 

Airport parking fees are based on the actual time spent in the parking lot and will be added to your bill at cost.

There is no additional charge for airport pickups. However, any fees imposed by the airport will be included in your final bill.

Yes, our chauffeurs can assist you with your luggage at the airport, from the baggage claim area to the vehicle. 

 
 

For international departures, it is advised to arrive 2-3 hours before your flight. For domestic flights, please check with your airline for the recommended arrival time.

The fare does not include parking and toll charges. These will be added to your final bill at cost price.

Wedding FAQs

Absolutely, you’re welcome to decorate the cars with flowers, ribbons, or other decorations. Please ensure that the decorations are easily removable and won’t cause any damage to the vehicle. Alternatively, we can arrange for professional decoration of the cars for an additional fee if you prefer. 

 
 

Certainly! All our wedding cars come with a professional chauffeur. Our drivers are experienced, well-dressed, and knowledgeable about the best routes, ensuring a smooth and stylish arrival at your destinations. 

 
 

We offer a diverse fleet of wedding cars, ranging from classic and vintage to modern luxury vehicles, available in various colors. While we strive to accommodate specific requests, availability may vary. We recommend booking early to secure your preferred car model and color. 

 

We recommend booking your wedding transportation as early as possible, ideally at least six months in advance. This gives you a better chance of securing your preferred vehicles and provides enough time for any specific arrangements or customization you may require. 

 

In the rare event of a breakdown or any issue with the car, we have a contingency plan in place. We always have backup vehicles and drivers on standby to ensure there is no disruption to your schedule.

Our wedding car hire charges are all-inclusive, covering the vehicle, chauffeur, fuel, and insurance. Any additional charges, such as for extra decoration, additional time beyond the booked duration, or specific customization requests, will be communicated and agreed upon in advance.

Sure, we can provide this service for an additional fee. If you’re looking to save costs, you may want to consider choosing a different vehicle for this portion of your journey.

Our wedding car service operates on a time-based booking, meaning the cars are available for the entire duration of your wedding. This includes time for photographs, multiple trips for guests, and any other assistance required. If you need additional time beyond the booked duration, we usually offer this at an hourly charge, calculated in 15-minute increments. 

 
 

Chauffeurs Related FAQs

Certainly! Our chauffeurs are knowledgeable about local geography and can navigate alternative routes to bypass traffic delays.

 

Yes, all our chauffeurs undergo rigorous defensive driving training to ensure the highest level of safety.

Certainly! If you have a preference for a specific chauffeur, please inform us during your booking, and we will make every effort to accommodate your request, depending on availability. 

 

Our chauffeurs undergo meticulous selection processes that consider their experience and include comprehensive background checks. This ensures that they are not only reliable but also maintain a high level of professionalism.

 
 

Our chauffeurs receive training in first aid and emergency response protocols, enabling them to handle any situation with calmness and efficiency. 

 
 

We aim to accommodate special requests such as preferred routes or making stops along the way. Please let us know your needs when booking. 

 
 
 

Although tipping is not mandatory, it is greatly appreciated for outstanding service. A customary gratuity usually ranges from 10-15% of the total ride cost, but ultimately, it is entirely up to your discretion.

Certainly, we can accommodate dropping you off at your preferred entrance. However, please note that due to airport regulations, we may not be permitted to drop you directly at the airline gate. 

Absolutely, our chauffeurs are always available to assist with your luggage. 

 

Our chauffeurs are always dressed professionally in dark suits, shirts, and ties. 

 

Our chauffeurs are courteous and will engage in conversation only if initiated by the passenger. 

 

Our chauffeurs strictly adhere to laws prohibiting mobile phone use while driving. 

Our chauffeurs prioritize safety by adhering to road conditions and legal speed limits, ensuring a smooth journey for passengers.

Absolutely. All our chauffeurs are bound by confidentiality agreements to safeguard your privacy.

Absolutely. Our chauffeurs are always ready to assist with doors, enhancing both courtesy and safety.

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